At the Hong Kong Education University, I was employed as an intern at the School Partnership and Field Experience Office. My tasks included the following:
- Make calls to students of the university as a representative of the SPFEO for followup on programs and fees.
- Processing data from Excel, including summarizing student feedback, data entry, and data analysis.
- Filing letters and documents into organized folders.
Skills used and challenges:
- Data processing: A large part of my task was to check data and work with Excel files. I learned how to use functions and formatting to make the data processing easier. In addition, I had to summarize student comment feedback from a large body of data which exercised my ability to get the general message from individual opinions.
- Communication: As a liaison representing an academic institute, it was important that I used communication mannerisms that were efficient and professional.
- Challenge--Professional Conversation: Because this was my first time acting as a liaison, I lacked the skill to flexibly change my tone and word choice from a conversational to a formal one simply off the top of my head. To solve this inadequacy, I wrote out a formal conversation template to be followed in my calls. After a few more calls, I was gradually able to grasp the essence to go about the conversation without relying on the written template, and gained the skill of professional communication.